An overloaded helpdesk is a huge headache for both network operators and customers. With NETadmin, automatic order-handling for service subscriptions means that happy, self-activating users don’t need to call for help, and you avoid the expenses of an oversized support organization.

The central element in the NETadmin system is the customer. That is – your customer. All your business processes which are supported by the NETadmin system involve the customer in some way. As a result the customer is the natural common information point of all users of a NETadmin system whether it’s a network operator, customer service or an external service provider user. By unifying important customer-related processes such as order collection, service fulfilment and service assurance extensive automation is achieved.

The result? Simplified customer management for all involved parties leading to shorter response times for service requests and decreased operating expenditures.

All customer related information is centralized so all users of the system share the same information model, thus avoiding duplication and deviation of data. This ensures an effective and resource saving customer management, which is essential when striving for effectiveness and increased revenue.

NETadmin provides customer management functionality with a focus on service management. Customers can be added to the system either manually, using imports or through a system-to-system integration (based on a custom made API). Each Customer can be assigned to one or more Installation Addresses where available services can be ordered. On the overview page of a Customer the most necessary customer information is presented - basic customer details, Services, billing data, Cases as well as an activity log. When looking at a specific Subscription various operational data can be displayed in Service Views - port graphs, CPE status etc. This gives the customer service a very strong tool in performing technical support of a customer. With the overview of current tickets customer service always has information about the status of a customer.

• Centralized customer management for all system users – network operators, customer service, service provider and the actual customer.
• Easy-to-use service performance data reports (e.g. port graphs, SLA etc.) available for all parties.
• Open tickets directly visible on the customer overview.
• Grouping of customers in arbitrary groups.
• Multiple installation addresses and service subscriptions per customer.