The NETadmin Operation and Business Support System manage processes such as service fulfillment, service assurance and customer support. The system has functional support for resource planning, ticket management, billing, SLA statistics, hardware inventory register and network troubleshooting. The system is independent of hardware vendors and access methods used in the network. This means that NETadmin works in converged broadband networks with both wired and wireless connections. Broadband services managed by NETadmin include High Speed Internet, IPTV, IP telephony, point-to-point connections and VPN among other bandwidth-heavy applications.

Features of NETadmin:

• End to End Solution
  NETadmin support and automate the administrative flow between technicians, customer support, service providers and end users, and each party is provided a specialized user interfaces/portal with information relevant to their respective needs.
• Self provisioning
  An important advantage of NETadmin is the possibility to automatically activate services for users. The automation makes it possible for end users to view and select desired services from one or several service providers on the end-user portal. All necessary network connections are made automatically and within minutes, as are administrative flows and inventory updates.
• Service monitoring
  NETadmin monitors hardware devices and services, as well as all user activity in the network, and quickly identifies possible problems. Alerts are correlated by utilizing filtering and grouping functions to minimize the number of alerts. The system presents easily accessible service statistics, current as well as archived, which allows network optimization and development. Service status for different network devices is color-coded for optimal overview.