In addition to their traditional business, many utilities of today operate municipal and regional fibre broadband networks. The driving force behind this is often potentially increased sales to existing customers, but state directives could also initiate the development. Regardless of which, utilities develop into a kind of telecom companies – which often is a foreign line of business to them.

Adapting operations to this new area can be quite challenging. Parts of the organisation are often already available, but new system support and new operations and support staff competence is needed, as is integration with existing systems.

Netadmin for utilities develops software that automates business and operations processes in broadband networks, a system that fits utilities like a glove, thanks to its standardised operation methods. Existing customer service staff is easily and quickly trained, and can be immediately put back to work with the new system, which combines technology, customers, services and monitoring.

Important advantages includes

• Flexible solution which existing customer service staff can manage
• Access technology independent (FTTx, Ethernet, xDSL, WiMAX, etc.)
• Hardware independent, manages network equipment from different providers
• End-users do the work though an automated activation portal
• Can be integrated with existing CRM systems
• Decreased dependence on and need for technical staff
• Superior overview of and control over the network.