Does Open Access/Wholesale management get you in a triangle drama between end customer, the Open Access/Wholesale buyer/service provider and your organization?
Would you like to get better profits because the Open Access/Wholesale buyer/service provider can solve issues independently, for example order services, create trouble tickets or troubleshoot the customer?
The Service Provider Portal helps you manage your wholesale business
Values & Benefits
- Lowered OpEx cost for the problem-to-resolve process
- Decreased time-to-market by Service Providers that create the orders increases the margins
- Helps you attract Service Providers to your network which enables higher penetration rates and better margins in your business case
- Minimization of costly triangle-dramas between Subscriber, Service Provider and you
Service providers, in an Open Access/Shared network scenario, connecting to external networks often find themselves in a “black hole” situation, where they don’t get access to service status and other vital information to be able to verify SLA of their services, unlike in their networks.
With Netadmin, network owners can offer a portal and API to service providers, giving them access to the same status and customer service related information that the network owner has.
This way, service providers can access all information needed to take care of customer service tasks properly. They can answer questions about which services subscribers can access, they can connect, disconnect, and moving services, and they can track tickets and initiate error reports.
This lowers the operational costs for both the service provider and network operator. Operational expenses are also lowered due to the fact that no “blame game” between the multiple actors is created because they share the same information about how the network is performing. This will help the network operator to achieve the vision of a fully automated network and therefore keeping the same amount of helpdesk staff even when expanding the network.