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The results by implementing Netadmin have been increased customer service and cost savings.

"Using Netadmin we have been able to have a high growth of new customers without having to hire more employees, which has contributed to improved profitability”
Øyvind Sørbu, IT Director

Eidsiva Broadband is one of Norway’s largest broadband providers, offering private and business customers access to an extensive broadband network through it´s own infrastructure regionally and in the Nordic countries through a partner network. They also offer entertainment, telephony and security services and through a distribution partner, Norway’s best TV offerings. They have today approximately 50.000 customers and the growth rate is high.

Challenges

  • Rapid growth
  • Poor efficiency
  • Multi-access (fiber)
  • Need of automatic provisioning

Solution

  • Netadmin as the core OSS system
  • Use a majority of Netadmin capabilities and add-ons

Results

  • High level of automation
  • Leading edge IT-support systems
  • High yearly growth – same number of employees
  • Cost savings
  • Increased customer service

Quick facts

  • One of Norway's largest broadband companies
  • Offering TV, telephony, mobile broadband and company services
  • Multiaccess; FTTx, xDSL, Coax, hybrid/coax, radio, mobile broadband
  • 120 employees, + 50.000 customers
  • Headquarter in Lillehammer, Norway

Contact Us

NETADMIN SYSTEMS
Wallenbergs Gata 4, 583 30 Linköping, Sverige
Tel: +46 -13 – 20 00 00 | Mail: info@netadminsystems.com