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Application Management Services

Partnering with Netadmin as your
Application Management Services provider.

Every fiber business is a technology company with an ever-increasing reliance on business-critical applications. 

 

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Optimize your fiber applications with the right partner.

 

Instead of hiring in-house experts for every aspect of application management, organizations have another option –
to partner with Netadmin, as your Application Management Services (AMS) expert.

 

Cooperation means more eyes and tools.

As you know, most of the systems out there require maintenance to operate at their best. It's important to make sure that data and environments are healthy in as many aspects as possible.

Teaming up with Netadmin’s Application Maintenance Services experts means more proactive eyes and tools to keep track of many of the important parameters and trends. We’ll make sure that the system is in the desired state and is working as optimally as possible – now and tomorrow. Let’s stay on top of things together!

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Does your IT personnel work with the right things?

Today there is always a balance between staffing up on your own or hiring experts in order to operate your system stack as efficiently and cost-effectively as possible.

With AMS services from Netadmin you have the opportunity to balance the workload for your own staff and at the same time gain deeper insight and understanding in system operation by teaming up with experts.

 

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Operation performance is key.

To have the privilege of trusting system operation performance is essential for you to be able to focus on growing and evolving your core fiber business.

Therefore, one of the key ambitions for us when delivering an AMS service is to relive and unburden you and your organizations for just doing that and at the same time trust that your system will cope with today’s operations and tomorrow’s requirements.

 

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Partnering with Netadmin as Application Management Services provider.

Benefits of Netadmin AMS partnership.




 

Enables customers' own personnel to focus on growing core business.


 

Dedicated single point of contact for issues and service request.


 

Improve application uptime through proactive monitoring and reporting.


 

Continuous innovation through optimizing and perfective measures.


 

More skilled own personnel by ongoing interaction and dialogue with system experts .


 

More eyes and tools to make sure that data, trends and environments are healthy.

 

Assistance with executing ordinary daily customer tasks.

AMS-partnering

 

Core elements of Netadmin Application Management Services.

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Relieve & Unburden

Increased productivity & efficiency of the customers' organization is the assignments' main benefit and objective. Beyond AMS' core tasks, other operational tasks could be included that positively affect reducing customer operation.

E.g., related ticketing system, monitoring specific data for duplicates, access right management for users, change/release management, test environment management, performing data extracts.

Monitor & analyze

Continuously monitoring system performance is essential to benchmark system operation, detect and analyze deviating patterns, and identify potential upcoming issues early.

This involves, e.g., system resources like CPU, memory, disk, database table health, job execution, SSL certificates, etc.

Prevent & avoid

Based on identified issues and/or deviations. Measures are taken to avoid potential future operational disturbances.

Deviations could e.g., be logs with ominous warnings, fast-growing tables, graphs with deviating patterns, new levels of jobs in a certain state, etc.

Suggest & improve

In cooperation and with customer involvement, proactive and perfective improvements are discussed before being implemented.

As a result of the monitoring and analyzing part, there are often wise and recommended measures to take to make sure obstacles are cleared early on to preserve or improve performance.

Optimize

As a result of deeper insight and understanding in business operation and processes, constructive ideas of how to optimize parameters, flows, and queries are discussed with the customer, and agreed measures are implemented.

Manage & report

A monthly report covering system status and health and actions carried out is produced and presented.


Netadmin Application Management Services assignments.

Area of monitoring / Watchdogs

If applicable install and use for the installation in mind.

In base scope

States if this is a part of the base scope of ams.

Report

Will the output be presented in some form of a report?

Logs

Is there a log file to trace the activities of the function?

Graphs

Is the information presented in any form of a graph?

Alerts

Will there be alerts sent out for warnings and errors?

Description

What are the reasons and gains of using the functionality?

Database health

Error-log changes incl. Crashed tables

   

Catch potential and actual issues quickly by continuously watching MySQL's own error log and alert if appropriate. Might also include existing replicas

Global Status trends

   

Shows MySQL's own status trends, making it easy to understand how e.g. the Queries/Locks, etc have changed over time and possibly act on it.

Slow-query logging.

Monitoring of slow database queries in the system in order to find solutions to avoid them in the future, keeping the system swift and responsive when the tables/data grow.

Slow-query analyses with recommended changes.

2      

Two times a year, AMS will perform manual analyzes of the MySQL slow query-log to evaluate whether it's recommended to act on any of the frequently occurring slow queries - to optimize system performance.

Table size growth.

   

Keeps an eye on the table size growth for both data and the number of rows to make sure no tables reach unhealthy levels. Facilitates the work of finding possible sources of spamming.

Slave/Replica Syncronization status.

1    

Avoid ending up with a replica database that is not in sync with the source database for some reason!

Verification of Slaves/Replicas using Checksum.

1      

If the Master/Slave setup has been running for quite some time, it might be wise to verify the databases and perform some checksum comparisons, to make sure they still actually are identical.

Performance & assurance

Backup-files monitoring.

 

Make sure that the backup-files actually are created and that the possibly remote (NFS) destination folder is actually online.

BatchJob execution Schedule overview.

2      

Two times a year, AMS will make sure that scheduled batchjobs are not all running at the same time, which may slow down the functionality related to the tables used.

BatchJobs in ACK-state changes.

   

Keep an extra eye on the batch jobs in the system, making sure no important job has stopped and waiting for an acknowledgment.

Netadmin Engines' performance and queues.    

Produces graphs of how the Netadmin Engines perform and the system load over time.

Netadmin-servers' availability and health.

 

Send alerts if the Netadmin-servers are struggling with CPU, MEM or disk, etc.

Web Certificate Expiration.

     

Monitor expiration dates of the web servers' SSL certificates. Expired certificates might result in stalled communication.

Unsent messages.

   

Keeps an eye on the unsent messages in the system and alerts if there are more messages than usual waiting to be sent for some reason.

Customer Assistance

Customer-specific Operational tasks.

Optional 3 3 3 3

If you have recurring, operational tasks, it might be included in the AMS scope, for you to focus on other important business.

Important Custom Parameters.

Optional 3 3 3

Monitoring of important data/events in or around the system that might affect the processes and/or the functionality of the system. E.g. Address duplicates.

Transparency & information

Periodic reporting.

       

A periodic (usually monthly) report is produced based on findings and actions carried out during the period.

Report walkthrough.

       

After delivering the report a walkthrough is scheduled to present and discuss findings, and suggestions and potentially drill down into related details.

 

1. Requires that one or more Slaves/Replicas are used.
2. Limited to two times per year.
3. Yes, if applicable.

Area of Monitoring / WatchdogsIf applicable to install and use for the installation in mind. In Base ScopeStates if this is a part of the Base Scope of AMS ReportWill the output be presented in some form of report? LogsIs there a log file to trace activities of the function? GraphsIs the information presented in any form of graph? AlertsWill there be alerts sent out for warnings/errors? DescriptionWhat's the reasons and gains of using the functionality?
DATABASE HEALTH
Error-log changes incl. Crashed tables
Catch potential and actual issues quickly by continusly watching MySQL's own error-log and alert if appropriate. Might also include existing replicas.
Global Status trends
Shows MySQL's own status trends, making it easy to understand how e.g. the Queries/Locks etc has changed over time and possibly act on it.
Slow-query logging
Monitoring of slow database queries in the system in order to find solutions to avoid them in the future, keeping the system swift and responsive when the tables/data grow.
Slow-query analyses with recommended changes
2
Two times a year, AMS will perform manual analyzes of the MySQL slow query-log to evaluate whether it's recommended to act on any of the frequently occuring slow queries - to optimize system performance.
Table size growth
Keeps an eye on the table size growth for both data and number of rows to make sure no tables reach unhealthy levels. Facilitates the work of finding possible sources of spamming.
Slave/Replica Syncronization status
1
Avoid ending up with a replica-database that is not in sync with the source-database for some reason!
Verification of Slaves/Replicas using Checksum
1
If the Master/Slave-setup has been running for quite some time, it might be wise to verify the databases and perform some checksum-comparisons, to make sure they still actually are identical.
PERFORMANCE & ASSURANCE
Backup-files monitoring
Make sure that the backup-files actually are created and that the possibly remote (NFS) destination folder is actually online.
BatchJob execution Schedule overview
2
Two times a year, AMS will make sure that scheduled batchjobs are not all running at the same time, which may slow down the functionality related to the tables used.
BatchJobs in ACK-state changes
Keep an extra eye on the batch-jobs in the system, making sure no important job has stopped, waiting for acknowledgement.
Netadmin Engines' performance and queues
Produces graphs of how the Netadmin Engines performs and the system load over time.
Netadmin-servers' availability and health
Send alerts if the Netadmin-servers are struggling with CPU, MEM or disk etc.
Web Certificate Expiration
Monitor expiration dates of the web-servers' SSL certificates. Expired certificates might result in stalled communication.
Unsent messages
Keeps an eye on the unsent messages in the system and alerts if there are more messages than usual waiting to be sent for some reason.
CUSTOMER ASSISTANCE
Customer specific Operational tasks Optional
3
3
3
3
If you have recurring, operational tasks, it might be included in the AMS scope, for you to focus on other important business.
Important Custom Parameters Optional
3
3
3
Monitoring of important data/events in or around the system that might affect the processes and/or the functionality of the system. E.g. Address duplicates.
TRANSPARENCY & INFORMATION
Periodic reporting
A periodic (usually monthly) report is produced based on findings and actions carried out during the period.
Report walkthrough
After delivering the report a walkthrough is scheduled to present and discuss findings, suggestions and potentially drill down in related details.
Revised 19 Aug 2022.
1
Requires that one or more Slaves/Replicas are used.

2
Limited to two times per year.

3
Yes, if applicable.

Customer Case

Delta Fiber - experiences from an Application Management Assignment

Netadmin delivers an AMS service to Delta Fiber Netherlands. 

Stories of Activating Revenue Delivery with Netadmin

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Delta Fiber Netherlands

Delta Fiber – experiences from an Application Management Assignement

During the last 18 months, Netadmin has delivered an Application Management assignment to DELTA Fiber…

Two girls working at café.

Telia

Netadmin helps to connect more than one million households.

Telia Company uses Netadmin to manage subscribers, services, and devices in their fiber networks.

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Jersey Telecom (JT)

Jersey Telecom (JT) saves time and cost by reducing visits by field engineers.

Jersey Telecom (JT) has started converting all its copper-based customers to fiber. For this project, JT selected Netadmin as OSS.

Want to learn more?

Speak with an expert to learn how your fibre business can flourish with Netadmin. Schedule a callback at a later time.

contact-avatar-hakanNilhammar

 

Håkan Nilhammar
+46 70 645 28 40.

Whether you want to automate different tasks, improve your customer service fulfillment or get better control over your customer care, Netadmin has a solution to help you grow.

Fill out the form and I’ll contact you shortly.

 

sales-mats

Clairton Fernandes
Sales Manager, +46 76 843 43 37

Whether you want to automate different tasks, improve your customer service fulfillment or get better control over your customer care, Netadmin has a solution to help you grow.

Fill out the form and I’ll contact you shortly. If you prefer to chat, let’s talk on the chat.
 

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