Create a digitised and automated customer on-boarding journey. Let us help you get started.
Plan for high growth.
Plan for a high pace in onboarding new customers. Then you need to have software in place to cope with the increased speed. Robust, integrated, and automated software. Software that can live for 10+ years and allow for continuous automation of different processes in your organisation. A CRM is not enough here and, in some scenarios, even contra-productive since so much effort is needed to automate.
Implement a future-proof solution that can manage your customers from A-Z.
Start with automating the customer onboarding journey, including automated invoicing and installation processes. Then, combine this with a lightweight marketing automation platform and drive traffic to your website to further onboard new customers. Finally, ensure that all installations are carried out successfully and keep the customers informed.
Understand the impact of network events.
You must understand the business impact when there is an event in the network. It is essential to see all addresses and customers that are affected by a failure and how these are affected. It is also crucial to inform these customers if needed. You must notify all your customers if there is anything service-affecting happening, unplanned, or planned.
The retail business model differs from the wholesale business model.
One of the main differences is that, as a network operator, the income per subscriber is typically lower. However, this is usually compensated by the reduced marketing and advertisement costs and the fact that first-line support is transferred from your organization to one or several service providers.
Customer service modules
Product modules help small business grow.
As the customer base grows the operational expenses of service fulfillment will increase exponentially when done manually or inefficiently.
Benefits with Netadmin Nine
A fully automatic service fulfilment process.
With a combination of smart network design, organizational readiness and support systems.
Fully automate customer service fulfillment.
Connect large volumes of customers without increasing staff, thus keeping expenses down.
Stories of Activating Revenue Delivery with Netadmin
Telenor Open Universe
Read how Telenor Open Universe grows with automation.
Telenor Open Universe is a wholesale operator in the Nordics. They are managing the active network and provides Layer-2 bitstream wholesale access services.
Netadmin helps to connect more than one million households.
Telia Company uses Netadmin to manage subscribers, services, and devices in their fiber networks.
Jersey Telecom (JT)
Jersey Telecom (JT) saves time and cost by reducing visits by field engineers.
Jersey Telecom (JT) has started converting all its copper-based customers to fiber. For this project, JT selected Netadmin as OSS.
Ready to get started?
Is your organization looking for a complete solution to automate and grow your fiber business? Speak with an expert to learn how your fiber business can flourish with Netadmin.