Think about those rare events as volumes grow.
When you scale up, you must think about the processes that don't occur that often today but will happen more often as volumes grow. A typical example might be an automated move scenario when a customer moves from one location to another. Another example could be a structured way of communicating with your customers when doing planned maintenance. And a third example would be to automate upgrade scenarios.
Create an automation journey for those rare events.
Start your automation journey by defining some milestones and the automation level that each step requires. When you start, you need to automate the onboarding and ordering process. In the next step, you need to automate your provisioning and billing process. After that, you might need to look into things like the upgrade process, address synchronization, move scenarios, automated troubleshooting, and so on.
Customer service modules
Product modules help small business grow.
As the customer base grows the operational expenses of service fulfillment will increase exponentially when done manually or inefficiently.
Benefits with Netadmin Nine
A fully automatic service fulfilment process.
With a combination of smart network design, organizational readiness and support systems.
Fully automate customer service fulfillment.
Connect large volumes of customers without increasing staff, thus keeping expenses down.
Stories of Activating Revenue Delivery with Netadmin
Read how Telenor Open Universe grows with automation.
Telenor Open Universe is a wholesale operator in the Nordics. They are managing the active network and provides Layer-2 bitstream wholesale access services.
Netadmin helps to connect more than one million households.
Telia Company uses Netadmin to manage subscribers, services, and devices in their fiber networks.
Jersey Telecom (JT) saves time and cost by reducing visits by field engineers.
Jersey Telecom (JT) has started converting all its copper-based customers to fiber. For this project, JT selected Netadmin as OSS.