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Ticket Management

Netadmin Ticket Management support and models the network operator's business processes.

Are you looking for a solution for structured communication with external contractors and service providers?

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Ticket Management

 

Are your customer service support staff not able to give your customers the level of help you are expecting?

Netadmin Ticket Management is a significant part of Netadmin used to support and model the network operator's business processes.

Tight integration with the rest of the system provides your support staff with the required tools and information to help your customers in a seamless, easy-to-use fashion.

Tickets are presented throughout the system so that support staff never has to take any extra measures in locating required information, thus minimizing the time spent on every ticket and saving your organization valuable time and money.

Benefits with Netadmin Nine

  • Comprehensive and cost-effective ticket management solution for vertical and wholesale network operators.

  • Built-in representation of network operator’s data and processes reduces your cost for customization and maintenance.

  • Pre-integrated throughout the system with Customer Management, Inventory, Provisioning, and Monitoring capabilities.

 
 

fiber-innovation

 

Ticket management is pre-integrated in many Netadmin interfaces, including the Service Provider Portal, Fiber Installation Portal, Customer Portals, and APIs. It simplifies the typical complex communication process with external parties and Service Providers by allowing them to log in to the system and use it to respond to ongoing tickets without integrating with 3rd party systems.

Additionally, ticketing works with built-in messaging features, enabling e-mail notifications and other communication through extension. This is very helpful when you have users not working in Netadmin as their primary system.

The Netadmin Ticketing is a proven solution for wholesale/open access network operators, allowing Retail Service Providers to quickly begin communicating with you and the subscribers without extensive integration. In addition, the Customer Portal Backend will enable subscribers to raise and manage their tickets in customer portals.

 
 
customer-journey

The Netadmin Ticketing is a proven solution for wholesale/open access network operators, allowing Retail Service Providers to quickly begin communicating with you and the subscribers without extensive integration.

In addition, the Customer Portal Backend allows subscribers to raise and manage their tickets in customer portals.

Tech info

  • OAuth2 authenticated RESTful API.

  • Ticket templates developed in. NET.

 
 

services

 

Functionality

  • Configure the information model of tickets to reflect your organization and business processes, including your own departments, types, statuses, priorities, and other details related to tickets. The information model can easily be aligned with ITIL Ticket Management.

  • Model complex business processes with ticket flows to ensure every ticket is handled standardized and efficiently, meeting expected SLA levels.

  • Search, view, raise and respond to tickets throughout the system - including on customers, subscriptions, network elements and installation addresses.

  • Create customized ticket templates to speed up and ensure correct data entry.

  • Automate tickets from incoming emails or integrate directly with other systems using the Netadmin API.

  • Suitable in combination with the Netadmin Ticket SLA Add-On to enable detailed SLA measurement and reporting.

  • OAuth2 authenticated RESTful API.

  • Ticket templates developed in .NET.

It's demo time

Watch a demo of Netadmin.

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Stories of Activating Revenue Delivery with Netadmin

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Telenor Open Universe

Read how Telenor Open Universe grows with automation.

Telenor Open Universe is a wholesale operator in the Nordics. They are managing the active network and provides Layer-2 bitstream wholesale access services.

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Telia

Netadmin helps to connect more than one million households.

Telia Company uses Netadmin to manage subscribers, services, and devices in their fiber networks.

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Jersey Telecom (JT)

Jersey Telecom (JT) saves time and cost by reducing visits by field engineers.

Jersey Telecom (JT) has started converting all its copper-based customers to fiber. For this project, JT selected Netadmin as OSS.

Speak with an expert.

Speak with an expert to learn how your fibre business can flourish with Netadmin. Schedule a callback at a later time.

clarion

 

Clairton Fernandes
+46 76 843 43 37

Whether you want to automate different tasks, improve your customer service fulfillment or get better control over your customer care, Netadmin has a solution to help you grow.

Fill out the form and I’ll contact you shortly.

 

clarion

Clairton Fernandes
Sales Manager, +46 76 843 43 37

Whether you want to automate different tasks, improve your customer service fulfillment or get better control over your customer care, Netadmin has a solution to help you grow.

Fill out the form and I’ll contact you shortly.
 

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Is your organization looking for a complete solution to automate and grow your fiber business? Speak with an expert to learn how your fiber business can flourish with Netadmin.