In an Open Access/Wholesale network scenario, service providers connecting to external networks often find themselves in a “black hole” situation. They don’t get access to service status and other vital information to verify the SLA of their services in their networks.
With Netadmin, network owners can offer a portal (and API) to service providers, giving them access to the same status and customer service-related information that the network owner has.
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Purpose: Give wholesale/retail service providers secure self-service access to orders, service visibility, and support workflows — so they can resolve issues independently and avoid “triangle drama”.
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Intended users: Service provider helpdesk agents, order desk, technical support, and portal admins.
Manage customer service tasks easily
Service providers can access all information needed to properly take care of customer service tasks. They can answer questions about which services subscribers can access. They can connect, disconnect, and move services, track tickets, and initiate error reports.
This lowers the operational costs for both the service provider and the network operator. Operating expenses are also reduced because no “blame game” between the multiple actors is created because they share the same information about how the network is performing. This will help the network operator achieve the vision of a fully automated network and, therefore, keep the same amount of helpdesk staff even when expanding the network.
Benefits with Service Provider Portal:
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Improves the problem-to-resolve process.
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Self-service ordering for wholesale/retail service providers.
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It helps you attract Service Providers to your network, enabling higher penetration rates and better margins in your business case.
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Minimization of costly triangle-dramas between Subscriber, Service Provider, and you.
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Faster problem-to-resolution with shared service status and ticket context.
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Reduced call volume for the network owner helpdesk.
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Less “blame game” thanks to a single source of operational truth.
Use cases
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Check address availability to see product offerings
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Place and track orders.
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Modify existing service instances, for example move, activation or deactivation, and bandwidth limitation or de-limitation.
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List all service instances that a Service Provider has.
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View service status and key service information, including pricing, to support SLA discussions.
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Create and track trouble tickets / error reports.
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Coordinate escalations using shared operational context.
Intended user types:
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Service provider helpdesk/support agents (primary day-to-day users)
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Service provider operations lead (supervisors, escalations)
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Service provider order desk (placing, tracking orders)
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Service provider technical support (service status, troubleshooting)
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Service provider operator portal admin (roles, access, branding, onboarding)
Telenor Open Universe
Read how Telenor Open Universe grows with automation.
Telenor Open Universe is a wholesale operator in the Nordics. They are managing the active network and provides Layer-2 bitstream wholesale access services.
Telia
Netadmin helps to connect more than one million households.
Telia Company uses Netadmin to manage subscribers, services, and devices in their fiber networks.
Jersey Telecom (JT)
Jersey Telecom (JT) saves time and cost by reducing visits by field engineers.
Jersey Telecom (JT) has started converting all its copper-based customers to fiber. For this project, JT selected Netadmin as OSS.
