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Netadmin is a Vertical Market Software purposely built for the fiber journey - network operators starting, transiting to or operating a fiber network business.
In this blog, we will explain the benefits of improving your processes using Netadmin Nine Ticket Management capability.
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When we’re busy, it may at times be easy to forget certain things that really shouldn’t be forgotten. One of the things considered most important in this business is data. You can’t forget about the importance of regularly controlling the database and the much vital health of its environment. A recommendation is to monitor this, and to have regular check-ups to see that the monitoring truly works. New data is written practically all the time to the database tables, as a result, these tables usually become bigger and bigger. If you’re not in control of their growth, this could lead to performance issues in the long run; this could be in form of long loading times for users, scripts, API-requests and robots. Various other resources like CPU, memory and hard drives are also affected by this as the data grows.
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This article is a follow-up on a previous article, Why CRM is not enough for your fiber journey, in which we talk about potential problems you might face in your fiber journey.
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There are usually a lot of questions when you first start building your fiber net. One of these questions is about what systems you need in order to roll out your fiber net effectively. Since the main goal is to get customers to your new net, many fiber operators think that they need a CRM-system. If you choose this option, there’s a chance that the CRM-system won’t be able to handle the needs of the fiber operator’s business once the customers start streaming in. The risk here is a very long, costly and difficult process to broaden and complete the CRM-system with other systems and adjustments.
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As a next step in Netadmin’s ambition to work with, and involve, customers even more, Netadmin has introduced a new Customer Care department.
Read MoreUse of Netadmin solutions has led to higher revenue, minimized OPEX and time to market
Netadmin solution enables our customers to quickly and easily get direct access to our service offering
Netadmin solution has helped us to free up time for the technology department to focus on more complex technical problems
Using Netadmin solution we have been able to have a high growth of new customers without having to hire more employees, which has contributed to improved profitability
Netadmin solution has proved to be effective and delivers an excellent solution that underpins fiber deployment
