When we’re busy, it may at times be easy to forget certain things that really shouldn’t be forgotten. One of the things considered most important in this business is data. You can’t forget about the importance of regularly controlling the database and the much vital health of its environment. A recommendation is to monitor this, and to have regular check-ups to see that the monitoring truly works. New data is written practically all the time to the database tables, as a result, these tables usually become bigger and bigger. If you’re not in control of their growth, this could lead to performance issues in the long run; this could be in form of long loading times for users, scripts, API-requests and robots. Various other resources like CPU, memory and hard drives are also affected by this as the data grows.

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This article is a follow-up on a previous article, Why CRM is not enough for your fiber journey, in which we talk about potential problems you might face in your fiber journey.

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There are usually a lot of questions when you first start building your fiber net. One of these questions is about what systems you need in order to roll out your fiber net effectively. Since the main goal is to get customers to your new net, many fiber operators think that they need a CRM-system. If you choose this option, there’s a chance that the CRM-system won’t be able to handle the needs of the fiber operator’s business once the customers start streaming in. The risk here is a very long, costly and difficult process to broaden and complete the CRM-system with other systems and adjustments.

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As a next step in Netadmin’s ambition to work with, and involve, customers even more, Netadmin has introduced a new Customer Care department.

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As an open access operator with service providers offering to sell their services in your network, you probably have made decisions on how to promote these services to end users (customers) or customer support. 

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