Netadmin Promotes Mats Billenius to Director of Customer Care

Netadmin Systems, a provider of OSS/BSS solutions for fiber network operators, today announced the promotion of Mats Billenius to Director of Customer Care. Billenius, promoted from Customer Success Manager, will lead the customer care organization overseeing support, success initiatives, and customer engagement across the global customer base.

In his new role, Billenius will be responsible for customer care strategy and operations, ensuring customers receive exceptional support and achieve sustained value from the Netadmin Nine platform. The appointment reflects Netadmin's commitment to customer-centric operations and long-term partnership models.

Billenius brings significant customer engagement experience and proven relationship management capabilities to the director-level position. As Customer Success Manager, he developed expertise in understanding customer operational challenges and ensuring effective platform adoption. His customer-first mindset positions him to lead Netadmin's customer care function during a period of growth and evolving customer expectations.

"Mats has demonstrated exceptional dedication to customer success and genuine commitment to understanding our customers' operational realities. Customer care is fundamental to everything we do at Netadmin. Our customers rely on our platform to run mission-critical operations, and our support should meet that standard. Mats' promotion strengthens our customer care capabilities and ensures we maintain the high standards our customers expect."

/Edward Rutgerson, CEO

Billenius's priorities include enhancing support processes, strengthening customer success programs, and building feedback mechanisms that inform product development. He will work closely with Professional Services and R&D teams to ensure seamless customer experiences from implementation through ongoing operations.

"Our customers face real operational challenges every day, and our role is to ensure they have the support, guidance, and resources they need to succeed, at Netadmin Systems. Customer care isn't just about resolving issues, it's about being a trusted partner that helps customers maximize the value of their platform investment. I'm committed to building a customer care organization that consistently delivers outstanding experiences."

/Mats Billenius, Director of Customer Care

The appointment is part of Netadmin's broader organizational strategy to strengthen leadership across customer-facing functions. Netadmin's customer care offerings include technical support across multiple tiers, system health monitoring, proactive issue resolution, regular customer engagement sessions, training, and coordination with Professional Services for enhancement projects.

About Netadmin

Netadmin Systems delivers comprehensive OSS/BSS solutions for fiber network operators. Founded in 2004, the company provides purpose-built software that enables communication service providers to build, operate, and monetize their networks while delivering digital services to individuals, businesses, and communities. Netadmin serves customers across Europe and North America, supporting operators ranging from municipal networks to regional service providers.