Product Lifecycle Policy.

Updated: 20220212

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As a part of our Software for Life strategy we strive to continuously provide you with new products and features in a way which makes it easy for you to install, begin to use and benefit from them as they are released. We also aim to strike a good balance between releasing as frequently as is required to address new needs and opportunities while keeping required time and resources for system upgrades at a reasonable level.

We understand how mission critical a Netadmin deployment can be. For that reason we want to provide a clear picture of what you can expect from us in terms of product development and support services during the lifecycle of your Netadmin version and enable you to plan ahead for the next upgrade.

With the above in mind, we have set out Netadmin's Product Lifecycle Policy below to help you better plan and handle how your Netadmin deployment progresses from your current version to the next.

 

Product lifecycle

The process diagram below illustrate the product lifecycle of the Netadmin product and it's major releases. Each major release of Netadmin goes through four phases as shown in the diagram. In each phase different types of software development, maintenance and support services are being performed.

Product Lifecycle illustration

Sold and fully supported

Product- Lifecycle step 1 illustration

In order to sustain the value of Netadmin long term we regularly adopt new OS and development platforms,  frameworks and components. Together with major new developments such as new Capabilities or major product changes that form the basis for a new major release of the product which eventually will succeed the current latest major release.

Once a new major release of Netadmin is made generally available it becomes the release which is Sold and Fully Supported. Fully Supported means that we maintain standard support service levels and maintain the release with patches. A new release succeed the previous major release which is moved one step forward in the lifecycle process - to Fully Supported.

Fully supported

Product-lifecycleStep2

During the Fully Supported phase the release is still fully supported as described above. It's still possible to Order Product Advancements (PAFs) but as they will have to be implemented in two concurrent major releases they will be more expensive. 

The big difference is that as soon as a release is moved to this phase a countdown of 36 months starts which limits how long the release will stay in this phase before being automatically moved to the next - Limited Support.

Limited support

limitedSupport

During the Limited Support phase, standard support is limited to critical defects although hotfix solutions for major and minor defects can be provided on a time & material cost basis. No further development in the form of Product Advancements or Change Requests is done during this phase. A release stays 24 months in this phase before moving on to the final phase - Custom Support.

Custom support

Product-lifecycleStep4

Following the 24 months of limited support, a release enters the fourth and final phase - Custom Support. Support services can be offered on a best-effort and time & material cost basis at our discretion. End-of-Life is announced when no active support agreements are in effect.

Current schedule

Based on the policy described above please find below a lifecycle schedule that shows the month a certain release will reach different product lifecycle phases.

Version End-of-sale Fully Supported Expire Limited Support Expire
9.1
9.0
2021-03
2024-03
2026-03
8.7
2017-03
2020-03
2022-03
8.6
2015-04
2018-04
2020-04
8.5
2013-02
2016-02
2018-02
8.4.1
2012-11
2015-11
2017-11

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