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Customer Case

Eidsiva Broadband increased customer service with Netadmin Nine.

  

Written by Netadmin | Aug 28 | 3 min read

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Eidsiva Broadband is one of Norway’s largest broadband providers. It offers private, and business customers access to an extensive broadband network through its infrastructure regionally and in the Nordic countries through a partner network. They also provide entertainment, telephony, and security services through a distribution partner, Norway’s best TV offerings. They have today approximately 50.000 customers, and the growth rate is high.

cc-eidsiva
Customer

Eidsiva


Headquarters

Lillehammer, Norway


Region

Europe

Quick facts

One of Norway's largest broadband companies.

120 employees.

+ 50.000 customers.

Use case

Initiative


Industry

Fibre distribution

Challenges

  • Rapid growth.

  • Poor efficiency.

  • Multi-access (fiber).

  • Need of automatic provisioning.

Solutions

  • Netadmin as the core OSS system.

  • Use a majority of Netadmin capabilities and add-ons.

Results

  • High level of automation.

  • Leading-edge IT-support systems.

  • High yearly growth – same number of employees.

  • Cost savings.

  • Increased customer service.

‘‘Using Netadmin we have been able to have a high growth of new customers without having to hire more employees, which has contributed to improved profitability”

– Øyvind Sørbu, IT Director, Eidsiva.

 

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