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Customer Case

Netadmin helps Gigaclear to overcome operational challenges when expanding its network.

  

Netadmin | Jan 18 | 3 min read

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In 2010, Matthew Hare started Gigaclear as he saw the potential for full fiber technologies in rural areas. He planned to deliver brilliant broadband using ultra-fast fiber to the premises (FTTP) where distances aren’t a problem, unlike the old networks using copper cables. 

Gigaclear logo
Customer
Gigaclear

Headquarters
Oxfordshire, England

Region
Europe
Quick facts
Founded 2010
+45.000 fiber customers.
Netadmin customer since 2004.
Use case
Initiative

Industry
Fibre distribution

Challenges

  • Requirement for a high degree of automation to cope with strong customer growth.

  • Flexible solution for external service providers to manage their services.

  • Continuous expansion of fiber network with multiple HW vendors, CPE models

  • Major changes in network infrastructure in moving from L2 to L3.

Solutions

  • Automate, simplify service fulfillment and service assurance processes.

  • Vendor portal via API.

  • Flexible OSS platform.

Results

  • More efficient provisioning.

  • Faster ticket flow.

  • 100% control over their equipment.

  • Increased degree of automation.

  • Cost savings and improved quality.

Gigaclear expanded its network at a rapid pace, and by the end of 2017, Gigaclear operated networks passing 60,000 rural homes and businesses across 13 counties in the UK.

Netadmin’s end-to-end automation allows us to consistently, predictably provision every service in the network, giving us and our customers full visibility every step of the way on the path to brilliant broadband,“ said Matthew Hare, founder, and Chief Executive.

‘‘We were confident that Netadmin’s long track record in OSS systems for FTTP/H operators would help us build our business. With a single platform supporting direct customers and provisioning by third parties, the administration quality is top-notch.”

– Matthew Hare, Gigaclear.
Matthew Hare Gigaclear

Netadmin’s end-to-end automation allows us to consistently, predictably provision every service in the network, giving our customers and us complete visibility every step of the way on the path to brilliant broadband,“ said Matthew Hare, founder and Chief Executive.

Netadmin’s scalable solution lets Gigaclear grow almost without doing any manual work. The software has proven to adapt to many different network technologies, and when they added four new CPE models, it wasn’t a problem for Netadmin to provision these. As they grow, Gigaclear needs a solution with a flexible provisioning engine that can quickly provision their new equipment as new networks and technologies are added. Netadmin was able to provide them with this solution.

‘‘We chose to partner with Netadmin because their platform was well proven.”

– Matthew Hare, Gigaclear.

As they expand, Gigaclear has decided to go from a layer 2 to a layer three topology in their network to add more resilience and flexibility and support new products. Netadmin handles both these network topologies simultaneously, letting Gigaclear focus on more critical issues than customizing the software for different technologies.

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