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Customer Case

Jersey Telecom (JT) saves time and cost by reducing visits by field engineers.

  

Netadmin content writer | Nov 3 | 3 min read

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The results of implementing Netadmin have been time and cost savings and a reduced number of customer visits by field engineers. Jersey Telecom (JT) has started converting all its copper-based customers to fiber. For this project, they selected Cisco Systems for the infrastructure, and Cisco recommended JT to use Netadmin as OSS to administrate all fiber customers.

cc-jt
Customer

Jersey Telecom (JT)


Headquarters

Saint Helier, Jersey


Region

Europe

Quick facts

Telecom operator on Jersey.

Founded 1895.

485 employees.

+50.000 customers.

Use case

Initiative


Industry

Fibre distribution

Challenges

  • Migrate all copper-based customers to fiber

  • Many “spot” solutions made in-house, are challenging to maintain.

  • With active equipment, provisioning was cumbersome.

Solutions

  • Fiber enabled OSS.

  • Netadmin as OSS.

  • Field engineer portal.

Results

  • Reduced engineering customer visits on the field.

  • Lower fault rate on fiber than on copper.

  • Provisioning is easy and efficient.

  • Time and cost savings achieved.

‘‘Netadmin has proved to be effective and delivers an excellent solution that underpins fiber deployment.’’

– Andy Parkin, IT design manager, JT.

 

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