Portal – Fiber installation portal
Helping field installers verify a connected household.
The Fiber Installation Portal helps field installers of fiber connections to document their work and verify a connected household. It also supports address verification by the customer.
What if you had a solution to remove errors when onboarding a new customer?
When onboarding a new customer, errors will often take valuable time from your field installers – time that could be spent on other problems and needs.
How much time is your team spending on unnecessary customer visits?
By verifying the installation and getting the proper connection the first time, you free up your time for your field installers and create a smoother and more positive experience for your customers.
We are helping field engineers.
Fiber Installation Portal is a web portal that field engineers and customers use to activate a premise for services.
The primary purpose is to support the customer on-boarding process by either verifying that patching/splicing has been done correctly in the network or document address to port mapping in Netadmin.
This portal has the following key functionality:
The field installer or customer is redirected to the portal for a non-activated address.
Verify a correct address to port mapping, which is necessary for future service ordering and provisioning.
Verification of addresses using verification codes.
Issue reporting using tickets.
User management and logging.
Installation statistics and reporting.
Default authentication mechanisms are included with possibilities to add custom ones.
Possibility to display and enter signal values.
Activation code can be used for quality assurance.
Configure browser HTTP redirection rule after activation, e.g., external login to end customer portal.
Related capability modules
Product modules in the Netadmin Nine Suite.
Add-ons and portals.
Together with our customers we continuously work with innovation and enhancements of our solutions in form of add-ons and portals.
Stories of Activating Revenue Delivery with Netadmin
Read how Telenor Open Universe grows with automation.
Telenor Open Universe is a wholesale operator in the Nordics. They are managing the active network and provides Layer-2 bitstream wholesale access services.
Netadmin helps to connect more than one million households.
Telia Company uses Netadmin to manage subscribers, services, and devices in their fiber networks.
Jersey Telecom (JT) saves time and cost by reducing visits by field engineers.
Jersey Telecom (JT) has started converting all its copper-based customers to fiber. For this project, JT selected Netadmin as OSS.
+46 76 843 43 37
Whether you want to automate different tasks, improve your customer service fulfillment or get better control over your customer care, Netadmin has a solution to help you grow.
Fill out the form and I’ll contact you shortly.
Sales Manager, +46 76 843 43 37