Module for scheduling and managing fiber installations.

Management of work orders is important for fiber operators

The Netadmin Work Order Management add-on is a powerful tool for fiber operators who use internal or external resources for their field work. It has been designed to meet the needs of fiber operators and was developed in close cooperation with a successful fiber operator.

There are also some fundamental components in a work order for modeling the status of the work order. There is something called "system status" that can be changed by the resource, and there is something called "sub-status" that is linked to the system status, but can be changed by the resource in some cases.

The back office staff has a certain view of all resources and booked work orders. They also have an easy-to-use tool for scheduling work orders.

The field technicians have, what we call, a resource view that they access using their mobile device. They have a daily task list, a work order overview, and the possibility to communicate directly with the customer. They also have the possibility to add photos, notes, and structured information to the work order.

One important aspect of work order management is that there are functionality to communicate with the customers, either via pre-defined message templates, scheduled and event-triggered send outs or by free text. This minimizes a lot of problems and delays in the installation or onboarding journey.