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Fiber installation Portal

Helping field installers verify a connected household

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The Fiber Installation Portal helps field installers of fiber connections to document their work and verify a connected household. It also supports address verification by the customer.

 

Are your field installers spending too much time on getting the installations correct?

 

What if you had a solution that would remove errors when onboarding a new customer?

Errors when onboarding a new customer will often take valuable time from your field installers – time that could be spent on other problems and needs.

 

How much time is your team spending on unnecessary customer visits?

By verifying the installation and get the correct connection the first time, you do not only free up your time for your field installers you will also create a smoother and more positive experience for your customers.

 

FiberInstallationPortal

Tip:

Fiber Installation Portal is a web portal that is used by field engineers and customers to activate a premise for services. The main purpose is to support the customer on-boarding process by either verifying that patching/splicing has been done correctly in the network or to document address to port mapping correctly in Netadmin.

 

Key Functionality

This portal has the following key functionality:

  • The field installer or customer is redirected to the portal for a non-activated address
  • Verify a correct address to port mapping which is necessary for future service ordering and provisioning
  • Verification of addresses using verification codes
  • Issue reporting using tickets
  • User management and logging
  • Installation statistics and reporting
  • Default authentication mechanisms are included with possibilities to add custom ones
  • Possibility to display and/or enter signal values
  • Activation code can be used for quality assurance
  • Configure browser HTTP redirection rule after activation, e.g., external login to end customer portal
 
 

Want to know more about the Fiber Installation Portal?