Software for the fiber journey
Why standard CRM tools don’t work for fiber operators.
There are a lot of processes between the network and your customers. A crm is just a thin layer in this stack. Without a proper tool to handle these processes you will end-up with multiple, and often complex, customizations of your crm tool.
These processes are the heart and veins of your business and need to be rock-solid. They involve interacting with the customer but also interacting with the network and require much more than what a standard CRM tool provides. Each customization, system integration and "we can build that"-solution will add to the complexity, inflexibility and risk of your setup.
Above, you have an overview of the processes between your customers and your network. Many of these processes are crucial for your business, processes that need to be handled by software.
We’ve learned a few critical factors for success in growing your fiber business. Automation is crucial, and you need robust and well-defined processes.
The complexity is behind the scenes.
To automate and get a highly efficient process, everything needs to be connected. The problem ticket is related to where the potential problem is; the problem ticket is also connected to a physical address associated with a subscription. This is just one example of how important it is to have everything attached. In Netadmin, these connections come as default.
Related capability modules
Product modules in the Netadmin Nine Suite.
Add-ons and portals.
Together with our customers we continuously work with innovation and enhancements of our solutions in form of add-ons and portals.
Stories of Activating Revenue Delivery with Netadmin
Read how Telenor Open Universe grows with automation.
Telenor Open Universe is a wholesale operator in the Nordics. They are managing the active network and provides Layer-2 bitstream wholesale access services.
Netadmin helps to connect more than one million households.
Telia Company uses Netadmin to manage subscribers, services, and devices in their fiber networks.
Jersey Telecom (JT) saves time and cost by reducing visits by field engineers.
Jersey Telecom (JT) has started converting all its copper-based customers to fiber. For this project, JT selected Netadmin as OSS.
+46 76 843 43 37
Whether you want to automate different tasks, improve your customer service fulfillment or get better control over your customer care, Netadmin has a solution to help you grow.
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Sales Manager, +46 76 843 43 37