Add-on – Ticket SLA
Streamline your support process so you can focus on what is best for your customers.
Would you like to get better profits because the Open Access/Wholesale buyer/retail service provider can solve issues independently, for example order products, create trouble tickets or troubleshoot the customer?
.. you have a lot of support tickets but unable to handle them efficiently?
You could be spending too much time on support tickets that are less urgent instead of using your valuable time on the tickets that have the greatest impact on your business.
.. you can not detect service level agreement breaches?
You could face unnecessary penalties due to these breaches and therefore losing money.
Imagine if you could create a support organization that is transparent to all types of customers and highly efficient.
Define your own service levels.
You know your customers best and you know how your support process works. This highly customizable add-on lets you be in charge.
Adapt to your needs.
Setup different SLA policies for different types of customers. High-roller corporate customers most likely have a foreign policy than your residential customers.
Define your organization.
Manage your holidays and business hours that are specific to you. If this isn’t enough, you can quickly build your own SLA calculation plugins that measure precisely the way you want it.
Get a clear overview of all your tickets. You will get a summary of your company’s performance and how well you perform on specific types of SLA. Netadmin measure everything you want - how long the ticket is in a specific state, how often it is updated, and how fast it is closed. This allows you to take control over your support organization on a new level.
Ticket SLA – the add-on that helps you getting happier customers.
With the Ticket SLA Add-on, you can improve your support and customer care organizations. Be sure to avoid penalties and let your customers get a transparent view of your ticket handling. The highly flexible add-on gives you the opportunity to get it to work exactly how you want.
Related capability modules
Product modules in the Netadmin Nine Suite.
Add-ons and portals.
Together with our customers we continuously work with innovation and enhancements of our solutions in form of add-ons and portals.
Stories of Activating Revenue Delivery with Netadmin
Read how Telenor Open Universe grows with automation.
Telenor Open Universe is a wholesale operator in the Nordics. They are managing the active network and provides Layer-2 bitstream wholesale access services.
Netadmin helps to connect more than one million households.
Telia Company uses Netadmin to manage subscribers, services, and devices in their fiber networks.
Jersey Telecom (JT) saves time and cost by reducing visits by field engineers.
Jersey Telecom (JT) has started converting all its copper-based customers to fiber. For this project, JT selected Netadmin as OSS.
+46 76 843 43 37
Whether you want to automate different tasks, improve your customer service fulfillment or get better control over your customer care, Netadmin has a solution to help you grow.
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Sales Manager, +46 76 843 43 37