With a growing network, you’ll find new challenges when it comes to your operational organization – especially your support. Is your organization built to handle this?
What does it mean for you if…
You can’t detect service-level agreement breaches?
You might get unnecessary penalties due to these breaches and therefore losing money.
Have a lot of support tickets but can’t handle them efficiently?
You might be spending too much time on support tickets that might not be critical instead of using your valuable time on other things.