With a growing network, you will experience new challenges in your operational organization – especially in your support management. Is your organization built to handle this?
What does it mean for you if…
.. you have a lot of support tickets but unable to handle them efficiently?
You could be spending too much time on support tickets that are less urgent instead of using your valuable time on the tickets that have the greatest impact on your business.
.. you can not detect service level agreement breaches?
You could face unnecessary penalties due to these breaches and therefore losing money.